+44 (0)20 7353 2484 clerks@falcon-chambers.com

Complaints Procedure

Complaints Procedure

At Falcon Chambers our aim is to give a good service at all times. However we do appreciate that even in the best run organisations things can go wrong. If you have a complaint you are invited to contact Chambers as soon as possible. It is not necessary to involve your solicitor or professional access intermediary in order to make your complaint but you are free to do so if you wish.

You may also be able to complain to the Legal Services Ombudsman (LeO), contact details for LeO are contained within our Complaints Procedure (below).

Our Chambers Director Edith Robertson will normally deal with complaints and she can be contacted on 020 7353 2484, e.robertson@falcon-chambers.com. There are time limits with regard to making complaints either to chambers or LeO, and these are contained within the Chambers Complaints Procedure. 

The decision data with regard to LeO can be found here

A copy of the Complaints Procedure is available on the following link. 

Chambers Complaints Procedure

Falcon Chambers
Falcon Court
London
EC4Y 1AA

T: 020 7353 2484
F: 020 7353 1261
Email: clerks@falcon-chambers.com
DX: 408 Lond/Chancery Lane

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